Supply Chain & Operations

Procurement Strategy & Transformation

With Procurement Strategy & Transformation, we help organisations strengthen their procurement departments and improve their competitive position. 

• Procurement Strategy: Develop a long-term vision to maximise value, control costs, and minimise risks. Focus on supplier selection, contract optimisation and operational efficiency.
• Procurement Transformation: restructure the procurement function from a tactical role to a strategic partner that can better address market opportunities and risks.

Digital Transformation

With Digital Transformation, we support organisations in optimising reporting and dashboard systems to create value, improve efficiency and optimise customer experience.

• Digital Transformation: integrating digital technologies into all business processes, revising strategies and working methods, and increasing flexibility and competitiveness.
• The goal is customer-centric, data-driven, and future-proof operations, that focus on personalisation, speed, and innovation.

Project-based Procurement

With Project-based Procurement, we offer support in tendering procedures, such as when capacity or expertise is lacking. We execute every tender quickly and efficiently.

• Project-based Procurement: Procurement of goods and services specifically for defined projects, such as construction projects, IT implementations or product development.
• The focus is on selecting suitable suppliers, contract management and cost control to achieve project goals within budget and schedule.
• Flexibility, close collaboration between teams, and effective risk management are essential to responding to changing project needs.

Spend Analysis & Cost Reductions

With Spend Analysis & Cost Reductions, we provide tailor-made analyses to understand procurement spend and realise cost savings.

• Spend Analysis: Collecting, categorising, and analysing spending data to identify inefficiencies, bundling opportunities and risks.
• Cost Reductions: Based on the analysis, targeted savings are implemented, such as contract renegotiations, supplier consolidation, bulk purchasing, and process optimisations, are implemented.

Spend Analysis improves cost control and makes the procurement strategy more effective and sustainable.

Supply Chain Strategy & Transformation

With Supply Chain Strategy & Transformation, we create transparency, flexibility and collaboration in the supply chain.

• Supply Chain Strategy: Develop an efficient, resilient, and customer-oriented plan for sourcing, production, logistics, and distribution that is aligned with business goals and market conditions.
• Supply Chain Transformation: Restructuring and optimising supply chain processes to better respond to market demands and technological changes, making the chain a strategic pillar for growth and innovation.

Inventory Management

With Inventory Management, we improve inventory management to reduce costs and increase efficiency.

• Excess stock: Identify and reduce excess stock immediately to generate additional cash flow immediately.
• Inventory shortages: Address shortages to optimise production processes and customer service.
• Unique approach: Implementing advanced inventory strategies for sustainable cost reduction and better long-term inventory control.

Warehouse Excellence

With Warehouse Excellence, we optimise warehouse management for maximum efficiency, accuracy and performance.

• Process improvements: Improve receiving, storage, order picking and shipping to reduce costs and increase throughput.
• Continuous improvement: Optimising storage layouts and minimising waste to ensure flexibility and future-proofing.
• Goal: A warehouse environment where maximum performance and minimum errors are the norm.

Sales & Operations Planning (S&OP)

Sales & Operations Planning (S&OP) is an integrated process that aligns supply and demand to achieve strategic and operational goals.

• Collaboration: Brings sales, marketing, production and finance together for joint forecasting, capacity planning and inventory management.
• Benefits: Helps manage demand variations, control production and inventory costs and ensure timely customer delivery.
• Goal: Create a balance between sales targets and operational constraints, based on up-to-date data and market insights.

Operations Due Diligence (ODD)

With Operations Due Diligence (ODD), we improve business results by thoroughly analysing and optimising the operation.

• Application: ODD is relevant for companies looking to buy from another organisation or for established companies looking to evaluate their operation.
• Purpose: To understand operational potential and develop a reasoned roadmap to realise this potential.
• Questions: ODD answers questions such as operationalising growth in revenue and profit, and determining feasibility within the existing operation, including the need for additional investment.

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Overall Equipment Effectiveness (OEE)

With Overall Equipment Effectiveness (OEE), we increase the efficiency of production lines by identifying and solving capacity losses.

• Method: We identify the perfect situation (optimal speed, no downtime, zero errors) and analyse where capacity loss occurs.
• OEE dashboard: Support in setting up an automated OEE dashboard to monitor performance.
• Approach: We solve bottlenecks and significantly increase capacity by listening to employees, optimising processes, and actively collaborating, we solve bottlenecks and significantly increase capacity.

Manufacturing Driving Impact (MCI)

With Manufacturing Driving Impact (MDI), we help manufacturers increase efficiency, sustainability and value creation through innovation and process optimisation.

• Scan: We conduct scans in areas such as leadership, governance, operator ownership, maintenance, health and safety, food safety and quality management, and day-to-day problem-solving.
• Action plan: Based on the scan, we deliver an improvement plan.
• Implementation: We implement the areas for improvement together with your team to achieve sustainable results.

Asset Management Strategy & Execution

With Asset Management Strategy & Execution, we develop an asset management strategy based on ISO 55000 to optimise the value and lifetime of corporate assets.

• Assessment and Planning: We assess the current state of asset management, identify necessary changes for the next 3-15 years, and develop a plan of action.
• Objectives: The strategy includes targets for maintenance, performance, and replacement of machinery, buildings, and IT systems, with the consideration of costs and risks.
• Result: A well-developed strategy increases operational reliability, minimises downtime and enables effective utilisation of investments.

Maintenaince Excellence

With Maintenance Excellence, we help save costs by developing a strategic maintenance plan that transforms maintenance activities from a cost to a value-enhancing powerhouse.

• Data-driven approach: We apply a practical, data-driven methodology that goes beyond cost reduction.
• A holistic approach: By involving different departments, we support strategic objectives such as increased output, better delivery reliability, higher product quality, and greater employee satisfaction.
• Value increase: The result is an apparent customer value increase and a more sustainable maintenance process.

Quality, Safety, Health & Environment

With Quality, Safety, Health & Environment (QSHE), we identify risks, compliance issues and areas for improvement in quality, health, safety and environment, and draw up an improvement plan.

• QSHE management: Focuses on ensuring high-quality standards, ensuring safety, promoting health and minimising environmental impact.
• Behavioural safety: We influence behavioural safety in the organisation by improving procedures and encouraging exemplary behaviour from top to bottom.
• The goals are improving efficiency, controlling risks, preventing accidents, creating a healthy working environment, and promoting sustainability. This will enable the organisation to comply with legal requirements and continuously improve.

Store Operations 

Met Store Operations helpen we winkelactiviteiten te verbeteren door processen, klantenservice en efficiëntie te optimaliseren.

• Winkelorganisatie: We ondersteunen bij het opzetten van een effectieve organisatie en ondersteuningsstructuur voor winkels.
• Doelen: Het doel is een vlotte winkelervaring te bieden, kosten te beheersen, verkoop te optimaliseren en klanttevredenheid te waarborgen.

Customer Service Operations 

Met Customer Service Operations helpen we je klantenservice te optimaliseren, wat leidt tot verbeterde klanttevredenheid, klantenbehoud en bedrijfsprestaties.

• Procesoptimalisatie: Richt zich op het beheren van klantvragen, klachten en verzoeken via verschillende kanalen zoals telefoon, e-mail, chat en social media.
• Doelen: Door gestroomlijnde processen en goed getrainde medewerkers verbeteren we de serviceprestaties en stellen we je in staat beter in te spelen op klantbehoeften.
• Resultaat: Verhoogde klanttevredenheid en verbeterde algemene bedrijfsprestaties.

Customer Journey Optimization

Met Customer Journey Optimization verbeteren we elk contactmoment met klanten, wat resulteert in hogere tevredenheid, loyaliteit en zakelijk succes op de lange termijn.

• Fasen van de klantreis: We verbeteren elke fase van de klantreis, van eerste contact tot aankoop en nazorg, om een soepele en positieve ervaring te garanderen.
• Proces: Dit omvat het analyseren van klantinteracties, het identificeren van pijnpunten en het ontwikkelen van verbeteringen op basis van klantinzichten.
• Resultaat: Door zowel online als offline stappen te optimaliseren, vergroten we klantbetrokkenheid, tevredenheid en loyaliteit, en verbeteren we conversiepercentages.

Pricing 

Met Pricing helpen we je de juiste verkoopprijs voor producten of diensten vast te stellen om winstgevendheid en concurrentievoordeel te maximaliseren.

• Analyse: Het proces omvat analyses van kosten, marktvraag, concurrentie, klantwaarde en prijsstrategieën (zoals kostengebaseerd, waardegebaseerd of concurrentiegebaseerd prijzen).
• Doelen: Door de optimale prijs te bepalen, versterk je je marktpositie, trek je klanten aan en behoud je ze, terwijl je een balans vindt tussen omzetgroei en winst.