Friction between expectation and practiceWhen people think about the future relationship between themselves and the government, they prefer to see a government that is honest, communicates understanding towards citizens and acts with a human touch, according to research commissioned by The National Ombudsman.
The government is faced with the task of addressing and solving major social challenges. Everyone in the Netherlands expects a well thought-out policy and its reliable implementation. This is also evident from the conclusions of this study. Boer & Croon has been helping government organizations with advice and assistance since our founding in 1973. Together with our customers, we implement improvements and transformations. Our goal is to make our society a little better every day.
Public services and our expertises
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The public domain is where our societal interests converge. Within this domain, organizations are constantly moving in a context between politics and governance. Think of regional and national governments, education, charitable organizations and cultural institutions. Although the number of employees in this sector is declining structurally, we see its role in society increasing all the time. This requires solid leadership and appropriate solutions to organizational issues within this domain.
By ensuring that financial resources are managed responsibly, the finance department helps the government achieve its goals and provide high-quality services to its citizens. After all, a process must always have an inspired and engaged heart to move forward. By identifying improvement opportunities, supporting the operational team, redesigning financial processes & implementing the new way of working, we provide solutions to many financial issues.
In the (semi-)public sector, the pressure to work on digitization is high. The emphasis is on security, efficiency and real-time availability of relevant management information for the financial department. By using RPAs, boring, manual and repetitive tasks can be automated.
Supply Chain & Operations
Boer & Croon helps public organizations improve service delivery. We support the development of strategies and implementation plans to increase service quality, improve efficiency and increase citizen satisfaction. Our approach is focused on creating public value.
The public sector is constantly changing. Goals change and new collaborations and skills are needed. People need to be included in this. This does not always happen automatically. We support the HR departments of organizations in setting up change processes. The emphasis is on a clear strategy and structure, with attention to leadership development, culture and (change) communication. We pay special attention to middle management. After all, they have an essential role in the success and anchoring of changes.
Public services community
Besides management solutions, Boer & Croon also has thematic communities, in which interdisciplinary issues are worked on. Always with the same goal in mind: Get it Done!
- Ben van der Hee is committed to providing public services with a human touch.
- Michiel Overgaag is not just an advisor, but implements and guides the change together with the client.
Within our unique network of associate partners are interim-managers with experience and expertise in every conceivable area of public services.
The secret of our solutions is collaboration. Not just on paper, but in our customers' everyday practice. We really become part of your team. And we only leave when everyone on this team is working with the solutions we have developed together.
The experimental government: opportunity to respond more quickly to changes in the future