Student Desk Tilburg University. The stream of incoming questions from students could not be dealt with in time due to processes that had stagnated. Bottlenecks in the organisation consequently became visible at the front office. This is not where the problems originate, but where they come to light. Boer & Croon made the organisation manageable again.
Backlogs in the work led to large reserves of work and lengthy turnaround times, so that students did not have clarity in time about their admission before the start of the academic year. The stream of incoming questions could not be dealt with in time. Boer & Croon was called in to address this problem and to advise on which changes needed to be made in order to reach a structural solution. On behalf of Boer & Croon, Freek Bahlke - Young Executive - took on this assignment together with interim manager Pieter van Oosterhout. Gradually, the assignment was extended to include the request to implement the advice. Inelise Fröberg realised this implementation assignment as a Young Executive.
Cause & Effect
Inelise: "First of all, I mapped out the existing processes in detail, which showed that there were a lot of differences between faculties. As an external advisor, it proved possible to take a fresh look at the organisation. Everyone carried out the work activities in a different way, using a range of different and outdated systems, whereas the organisation would have benefited from standardisation. There was not much awareness of the interdependencies within the chain. Moreover, there was hardly any insight into the expected volume of work and the capacity required to handle it."