A healthcare institution in the Amsterdam region needs to cut costs and sees possibilities for a more effective way of working.
Boer & Croon was asked to explore the possibilities and come up with a
solution that will appeal to all parties involved.
Moreover, teamwork with the relevant teams was essential; after all, it was essentially about the work that they carry out. The Young Executive sought to connect with them by conducting individual interviews with all team members, giving everyone the room to contribute their input (both positive and negative). The outcomes of these interviews, together with the findings of an extensive data and dossier review, were used to draft the roadmap to the desired situation in a joint workshop based on the 'Six Thinking Hats' methodology.
The results were bundled in an OGSM model, in which an owner was assigned to each improvement direction. Project plans were drawn up together with these owners so as to work towards the results with the teams.